Job Title: Caseworker - 22.5 - 30 hrs a week
Working For: Ian Sollom MP (St Neots & Mid Cambridgeshire)
Location: St Neots, Cambridgeshire
Salary: In line with IPSA pay scales
Length of Contract: Permanent
Job Details
Main duties
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
- Log all cases; monitor progress and ensure all identified actions are taken
- Analyse patterns of enquiries and produce reports
- Assist surgeries and other meetings and follow up as appropriate
- Attend constituency meetings as appropriate
- Draft responses to constituents
- Ensure records are kept and information managed confidentially in line with the data protection legislation.
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Retain records and information confidentially and in line with the Data Protection Act
- Open, handle and assign all incoming emails and letters from constituents on our casework management software
- When applicable, help to manage visits to relevant organisations and manage the diary appropriately
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
- Ability to accommodate unsocial hours occasionally
- To undertake additional duties as required, commensurate with the level of the job.
Skills required
- Good listener with empathetic skills
- Asking the right questions to find out about client’s needs
- Ability to analyse needs and circumstances
- Gaining trust of people from all backgrounds
- Be non-judgemental and avoid imposing solutions
- Be able to act quickly and calmly in potential difficult situations
- Flexibility and adaptability
- Excellent research skills
- Excellent communication skills both written and verbal
- Excellent organisational skills
- Tenacious attitude with a commitment to getting the best outcome for every person
- Ability to learn and advise on a range of casework issues
- Good knowledge of office based IT systems and administrative tasks. Able to work individually and as part of a team. Ability to gain awareness of the activities of an MP's office, policy and law
- Strong interpersonal skills and ability to work within a sensitive and public facing role
- Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
- Sympathetic to Liberal Democrat values
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Flexible and Hybrid working: We will consider applications that require Flexible working patterns and hybrid working on request, please add your requirements in your covering letter.
Closing Date: Friday 31st October 2025 5pm
Interview/Start Dates
Interviews are due to take place on line and in St Neots, on or before November 7th. If a strong candidate emerges, the interview may be held sooner. Start date as soon as possible in agreement with the appointed candidate.
Application Details
Applicants should send a covering letter (maximum two pages) and a CV (maximum two pages) to ian.sollom.mp@parliament.uk with the subject line “Caseworker Application: YOUR NAME”. We reserve the right to close this advert early. Please submit your application at the earliest opportunity. Applications close at 5pm on the deadline day. Unfortunately, due to the number of applications expected, we will only be able to contact shortlisted applicants.
Website: https://iansollom.org